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But don’t panic and take a deep breath, we’re on it. Filing your claim is quick and easy, and we’ll help get things back on track.

or please call:

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The claims helpline is open between:

  • Monday - Saturday
  • Sunday and Bank Holidays
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Frequently Asked Questions

Venue supplier failure would typically be included under a wedding insurance policy. Please check our policy documents for more details on the cover.

Yes! We'd recommend buying wedding insurance as soon as you have a date and/or venue confirmed and you start to pay those first deposits. However, you'll still be covered for any wedding related expenses incurred before the purchase of the policy. For full details on this please check our policy documents for conditions of cover.

Some vendors and wedding planners might require wedding insurance as part of their contract terms to make sure everyone is covered in case something unexpected happens. However, this isn't always the case and so many couples choose to purchase wedding insurance separately for peace of mind.

If an officiating minister or registrar could not attend the ceremony for an unexpected reason then this would usually be covered under the cancellation or re-arrangement section of a wedding insurance policy. For full details on this please check our policy documents for conditions of cover.

Yes, please contact our customer service team and they will be happy to arrange this for you.

No, all paper and accessible versions of our policy documentation are available to be posted free of charge. Please contact our customer service team and they will be happy to arrange this for you.

Yes, please contact our customer service team and they will be happy to arrange this for you.

In the sad and unfortunate event that one of the marrying couple dies we will pay a cash sum of £1000 to their partner to cover professional counselling sessions. These sessions can then be booked at a time and place which is convenient. Please note this is only available for Deluxe policy holders and further details of the cover can be found in our policy wording.