Frequently asked questions

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Frequently Asked Questions

Venue supplier failure would typically be included under a wedding insurance policy. Please check our policy documents for more details on the cover.

Yes! We'd recommend buying wedding insurance as soon as you have a date and/or venue confirmed and you start to pay those first deposits. However, you'll still be covered for any wedding related expenses incurred before the purchase of the policy. For full details on this please check our policy documents for conditions of cover.

Some vendors and wedding planners might require wedding insurance as part of their contract terms to make sure everyone is covered in case something unexpected happens. However, this isn't always the case and so many couples choose to purchase wedding insurance separately for peace of mind.

If an officiating minister or registrar could not attend the ceremony for an unexpected reason then this would usually be covered under the cancellation or re-arrangement section of a wedding insurance policy. For full details on this please check our policy documents for conditions of cover.

Yes, please contact our customer service team and they will be happy to arrange this for you.

No, all paper and accessible versions of our policy documentation are available to be posted free of charge. Please contact our customer service team and they will be happy to arrange this for you.

Yes, please contact our customer service team and they will be happy to arrange this for you.

In the sad and unfortunate event that one of the marrying couple dies we will pay a cash sum of £1000 to their partner to cover professional counselling sessions. These sessions can then be booked at a time and place which is convenient. Please note this is only available for Deluxe policy holders and further details of the cover can be found in our policy wording.

Wedding Insurance

Wedding insurance provides protection if anything goes wrong before or during your big day. It can cover unexpected events like venue cancellations or supplier problems.

Like many types of insurance, deciding whether to get wedding insurance is entirely up to you. However, if you're concerned about cancellations, issues with your venue, suppliers, or anything else that could impact your wedding, having wedding insurance can offer peace of mind. Unfortunately, weddings sometimes need to be cancelled or rescheduled for various reasons, and wedding insurance can help prevent you from losing money. Even if the event goes ahead as planned, unexpected issues can still arise, and wedding insurance can assist with resolving them and covering extra costs.

Wedding insurance is usually a single upfront payment instead of a recurring monthly commitment. The quoted price for your wedding insurance is the total amount you’ll pay.

You should purchase wedding insurance as soon as you've made any payments for the event and have a date confirmed to make sure your deposits are covered. To ensure full protection, we recommend securing your policy as early as possible at least 30 days before your wedding date.

You should buy wedding insurance as soon as you've made any payments for the event and have a date confirmed to make sure your deposits are covered. To ensure full protection, we recommend securing your policy as early as possible at least 30 days before your wedding date.

Your wedding insurance coverage begins as soon as payment is received.

Wedding insurance protects your expenses if issues arise before, during or after your wedding. Your cover starts as soon as you purchase it, and you're covered for venue cancellations, rearrangement, financial failure of suppliers, damage to ceremonial attire, and more. Please check our policy wording for the full descriptions of cover options.

The type of wedding insurance you need depends on your budget, venue, and specific risks you want to cover. Consider your wedding costs and any non-refundable deposits to choose the right level of protection. For more information please read our policy wording for the full descriptions of cover options.

General Insurance

An excess is the amount you are responsible for paying in the event of a claim. Excesses can vary by cover section so make sure to check the policy wording.

A premium is the amount you pay for your insurance policy. With wedding insurance this is usually a one-off payment at time of purchase.

The policyholder is the person who owns the insurance policy and is responsible for paying the premium. If the policyholder is someone other than the wedding couple then they are considered authorised persons and can still make claims and update details on the policy (some changes such as upgrading cover might still require policyholder approval).

Coverage (or sum insured) is the maximum amount your insurance company will pay if you make a valid claim. For example, if you have chosen a cancellation amount of £20,000 this is the maximum sum insured by the policy in the event of a claim. Coverage amounts can depend on the policy so be sure to check your schedule of insurance to find out what your limits are.

An exclusion is something not covered by your insurance policy. These are clearly listed in your policy documents.

The cooling off period is a stated amount of time from the date of purchase within which the policyholder has the right to cancel their insurance policy and receive a full refund. After this date refunds may only be issued at the discretion of Save the Date.

An insurance policy is a legal contract between you and your insurer that outlines what is covered, what’s excluded, and how much you’ll be due if you need to make a claim.

Save the Date is a trading name of Arma Karma Limited. Arma Karma Limited (company number 12002692) is authorised and regulated by the Financial Conduct Authority, FCA registration 925873 as an appointed representative of Innovative Risk Labs Ltd. Innovative Risk Labs Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registration 609155. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768.

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